Help and frequently asked questions

Go to the sign-up page and fill in your email address and a password. You'll get a confirmation email — follow the link in it to activate your account. If nothing arrives within a few minutes, check your Spam folder.

Yes. On the sign-in page, press “Continue with Google” and grant the permissions requested. If it's your first time signing in with Google, the account is created automatically — no separate registration needed.

Go to the password reset page, enter the email address on the account and press “Send reset link”. You'll receive an email with instructions. The link is valid for 30 minutes.

From your account security page you can enable 2FA using an authenticator app (TOTP). Once it's on, every sign-in asks for a 6-digit code in addition to your password.

On the inventory page, use the filter panel on the left to narrow results by make, body type, fuel, transmission, condition, price and other parameters. Changes apply immediately — there's no extra button to press.

Once you've applied the filters you want on the inventory page, press “Save search”. You can manage the saved searches and turn their email alerts on or off from the “My searches” section of your account. We notify you whenever a vehicle matching your criteria appears.

Press the compare icon on any vehicle card. You can add up to 3 vehicles at a time. The compare bar appears at the bottom of the page; press “Compare” to see the full side-by-side spec table on the comparison page.

Press the heart icon on any vehicle card or vehicle page. Saved vehicles stay available in the “Favorites” section of your account, even after you sign out and back in.

Go to the test drive booking page, pick the dealership, the vehicle, the date and an available time slot, then confirm. You'll get a confirmation email with all the details.

From the “My appointments” section of your account you can cancel or ask to reschedule any test drive up to 24 hours before the agreed time. For last-minute cancellations, call the dealership directly.

On the financing page, enter the vehicle price, the down payment you have in mind and the loan term. The simulator works out the indicative monthly payment, the APR and the total cost of credit. The results are indicative and are not a binding offer.

When a consultant sends you a personalised offer, you get an email notification. Open the “My offers” section of your account to see the details, attached documents, the financed amount and the terms. You can accept or decline the offer straight from the platform.

On the configurator page, pick the model, the engine, the exterior colour, the upholstery and any extras. The estimated price updates in real time as you add options.

When your configuration is finished, press “Share”. You get a unique link you can send to anyone; the recipient sees your complete configuration without signing in. The configuration can also be saved to your account for later.

On the vehicle valuation page, fill in your car's details (make, model, year, mileage, condition), add a few representative photos and choose your preferred dealership. A consultant reviews the request and comes back to you with an estimate. The service is free and comes with no obligation.

A consultant usually replies within 2 working days of receiving a complete request (photos included). If the information sent is incomplete it can take longer. You can follow the status of your request from your account.

On the service booking page, pick the vehicle from your personal garage (or type the details in by hand if you haven't added it yet), the type of work, the dealership and your preferred date. The confirmation arrives by email.

The “Service” section of your account shows every service order in progress along with the history of past work. You get an email notification at each status change: vehicle received, in progress, ready for collection.

The personal garage is the part of your account where you keep your own vehicles, for quick service bookings and a record of past work. Add vehicles by VIN or by hand — make, model and year — in the “My vehicles” section. You can edit or remove them at any time.

Under the GDPR you have the right to a copy of the personal data we process about you. In the “My data” section of your account, press “Request data export”. You'll receive an archive by email within 30 calendar days at the latest.

The “My data” section of your account holds the account deletion option. The action is irreversible and removes your personal data, favourites, upcoming appointments and service history. Billing records may be retained where the law requires it.

A cookie consent banner appears on your first visit. You can return to your preferences at any time from the “Cookie settings” link in the footer, and turn the non-essential categories (analytics, marketing) on or off independently. The full details are in the Privacy policy and the Cookie policy.